Within days of celebrating its tenth anniversary of providing exemplary telecomm service in Afghanistan, Roshan opened a new Network Operating Center (NOC) in downtown Kabul and won an international business award for corporate social responsibility.
“AmCham members as a rule enjoy excellent reputations for combining sound business practices with care for the community,” said Elspeth Smith, Executive Director of the American Chamber of Commerce in Afghanistan. “But Roshan is a notable example of a business that pushes ahead to improve its service and outreach in Afghanistan.”
Roshan opened the NOC to centralize its regional monitoring systems. From one location, technicians can track network performance, addressing issues while maintaining service to all customers in real time.
“There is no other facility like this in Afghanistan,” said Karim Khoja, Roshan’s CEO.
In addition to the international ‘Stevie’ award for CSR, Roshan was also recognized for its innovation in the Middle East and Africa and for the quality of its customer service.
One of Roshan’s most recent innovations is to offer an electronic payment system, M-PAISA, to Afghan businesses and organizations. “Roshan processes $6.5 million per month in payroll payments,” Khoja said. “We are now training teachers to use the system.”
Roshan is supported by the Agha Khan Foundation, Monoco Telecom International, and TeliaSonara.